ORDER
How will I know if my order has been confirmed?
A confirmation email will be sent once your order has been successfully placed. If you do not receive it, please check your spam folder or contact Client Services for assistance.
Can I modify or cancel my order?
Once an order is placed, preparation begins shortly after. If you need to make a change, please contact us as soon as possible.
While we may not always be able to accommodate every request, we will do our best to assist.
Can I place an order without creating an account?
Yes. You may place an order as a guest or through a registered account.
PAYMENT
Which payment methods do you accept?
Available payment methods will be displayed during checkout and may vary depending on your location.
Is my payment information secure?
All transactions are processed through secure payment providers using encrypted technology designed to protect your information.
DELIVERY
When will my order be shipped?
Orders are generally prepared within 2–3 business days. Processing times may vary depending on product availability, collection launches, public holidays, and other circumstances that may affect fulfillment.
How long will delivery take?
Delivery times vary depending on destination and shipping service. Once your order has been dispatched, delivery will proceed according to local shipping timelines.
Do you ship internationally?
Yes. We ship to selected destinations worldwide. Available shipping options will be shown during checkout.
Will duties and taxes apply?
Import duties, taxes, or customs charges . These fees are included in the price you pay at checkout. Our listed price covers all these charges, and you will not need to pay any additional fees upon receipt of your package.
PRODUCT INFORMATION
Will the colour look exactly the same in person?
We do our best to present each piece as accurately as possible.
Slight variations in colour may occur due to lighting conditions, photography, and individual screen settings.
What happens if an item becomes unavailable after purchase?
In the unlikely event that an item becomes unavailable after an order has been placed, our team will contact you directly and assist with the available options.
Will sold-out styles be restocked?
Selected styles may return based on availability and future production plans. Updates will be shared through our official channels whenever possible.
PRODUCT CARE
How should I care for my garment?
Care instructions can be found on the garment label and product page. Following these recommendations will help maintain the quality and longevity of your piece.
Why are there slight variations in fabric or finish?
Some fabrics and finishing techniques naturally create subtle differences in texture, colour, or appearance. These characteristics are part of what makes each garment unique.
CONTACT
How can I contact Client Services?
For assistance with orders, products, or delivery, please contact us via email at linyiliofficial@163.com or through our contact form.
When can I expect a response?
We aim to respond to all enquiries within 1-2 business days. During collection launches and peak periods, response times may be slightly longer.